The Moose in the Hoose project relies on volunteers specially trained by ACE IT who are assigned to a specific care home and visit on a weekly basis to run Moose sessions for residents. Most sessions last around 2-3hours and happen on the same day and time. Once placed in care homes Moose volunteers are supported by ACE IT staff who visit on a regular basis and offer on-going training as required e.g. card making and iPad training.
Moose volunteers need to have basic computing skills but most importantly, have to really enjoy meeting older people and building relationships with them. Volunteers undergo a ten week training course which includes how to set up emails, facilitating Skype calls but also covers non-technical issues. These include working with vulnerable groups and confidentiality. All Moose volunteers undergo an enhanced disclosure under the Protecting Vulnerable Groups scheme.
We are fortunate in having a very low turnover of volunteers who clearly respond to the challenge involved in introducing residents to new technology.
Volunteers also benefit from the chance to upgrade their own computer skills and to meet other volunteers through regular meetings when they can learn from each other’s experience.